Shipping
& Returns.

Made-to-order production

Most pieces are produced after payment and are expected to ship within 7–10 business days. Custom projects may require a different schedule, which we will confirm before production. Business days exclude weekends and U.S. federal holidays.

Shipping destinations and charges

We currently ship to valid addresses within the United States. Standard shipping is $15 per order and is free when the merchandise subtotal is $150 or more, before tax. Any available shipping method and the final charge appear during checkout.

After dispatch, standard delivery is estimated at 5–7 business days. You will receive a shipment email with carrier and tracking details. Carrier scans can take time to appear. Delivery dates are estimates and may be affected by weather, carrier operations, holidays, or other events outside our control.

Address changes, cancellations, and delays

Contact us promptly if an address is incorrect. We can change it only before dispatch and cannot guarantee that a request will reach us in time. The customer is responsible for additional carrier charges caused by an address entered incorrectly at checkout.

You may request cancellation within 24 hours of payment. If production has already begun, a custom or personalized order may no longer be cancellable. Standard items may be cancelled any time before dispatch.

If we learn that we cannot ship within the stated or agreed period, we will notify you and offer the choice to accept the revised date or cancel the unshipped order for a full and prompt refund, including applicable shipping charges.

Returns for standard pieces

Standard, non-personalized pieces may be returned within 30 calendar days after delivery. Contact us before sending anything back so we can provide return instructions. The item must be unused, uninstalled, and returned in its original condition and protective packaging with proof of purchase.

Unless the item arrived damaged, defective, or incorrect, the customer pays return shipping and assumes responsibility for safe return delivery. Original outbound shipping charges are not refundable.

Custom and final-sale pieces

Custom-sized, personalized, commissioned, or otherwise made-to-your-specification pieces are final sale and cannot be returned for preference or fit. This does not limit remedies for an item that arrives damaged, defective, or materially different from the approved order.

Damage, defects, or incorrect items

Please inspect the package on delivery and contact us within 7 days if possible. Include the order number, photographs of the item, packaging, shipping label, and a description of the issue. Keep all packaging while the claim is reviewed.

When an item is confirmed damaged, defective, or incorrect, Craftisma will arrange an appropriate replacement, repair, or refund and cover reasonable return shipping when a return is required. This policy does not cover damage from installation, misuse, modification, normal wear, or failure to follow care instructions.

Refund timing

We will notify you after a return is received and inspected. Approved refunds are submitted to the original payment method, generally within 5–10 business days. Your bank or card issuer may need additional time to post the credit. A refund required because we cannot ship will include the full amount paid for the unshipped order.